Privacy Policy

This Privacy Policy is originally prepared in the Japanese language, which language shall control, and any translation in any other language shall be for reference only and shall not bind the Customers or the Company.

DeNA Co., Ltd. (hereinafter referred to as "Company") may collect Personal Information in connection with providing the Company's services. The Company hereby publishes its policy regarding the handling of Personal Information through this Privacy Policy.

"Company's services" as used in this Privacy Policy refers to the various services provided at "Wonderia Yokohama," a facility operated by the Company, and the ticket sales services for its facility.

Collection of Personal Information

The Company collects Personal Information primarily in the following cases (the following are examples, and Personal Information may be collected in in cases methods other than those described below).

Provision by Customers themselves

When Customers apply to use the Company's services, use the Company's services, enter campaigns, purchase products, or register works, text, images, video content, and other materials, the Company collects necessary information such as name, address, telephone number, age, and email address. When identity verification or age verification is required for the Company's services, the Company may collect identity verification documents such as a driver's license.

Provision from third parties

The Company may collect Personal Information from third parties, including group companies and business partners, to the extent necessary to achieve the purposes of use.

In addition, to provide Customers with the Company's services smoothly, the Company may collect information related to individuals from Customers' devices, including product model, device identifiers, OS version, IP address, advertising identifiers, Cookies, other device-specific identifiers, and service usage history.

Purposes of Use

The Company will collect and use Personal Information only to the extent necessary to achieve the following purposes of use.

To propose, provide, and operate services

The Company will use Personal Information in accordance with the following purposes of use in order to propose, provide, and operate services:

To provide the Company's services (including content and other information provision services and system usage services)
To provide information about the Company's services and products or services of business partners
To advertise or promote products of the Company and third parties (including sending direct mail and emails)
To identify, verify identity, and authenticate Customers who use the Company's services
To bill charges and calculate fees
To store the usage status of the Company's services for each Customer
To improve the convenience of the Company's services
To conduct sweepstakes, campaigns, point services, surveys, and other activities
To arrange or ship products and prizes
To provide after-sales service, maintenance, and respond to inquiries and complaints
To investigate and respond to defects in the Company's services
To conduct research, compile statistics, and perform analysis of marketing data
To provide payment services and logistics services
To develop new services and new features
To maintain systems and respond to defects
To post all information that Customers have written on websites operated by the Company and all information exchanged between Customers in connection with the Company's services

To monitor and take measures against unauthorized use and unauthorized access

The Company will use Personal Information in accordance with the following purposes of use so that Customers can use the Company's services safely and securely:

To monitor and investigate illegal activities, violations of the terms of use, and unauthorized access through misuse of Customer accounts
To confirm the facts of investigation results regarding illegal activities, violations of the terms of use, and unauthorized access through misuse of Customer accounts, and to appropriately notify Customers of the possibility of unauthorized activities
To implement preventive measures or corrective measures when illegal activities, violations of the terms of use, and unauthorized access through misuse of Customer accounts occur

To conduct research, compile statistics, and perform analysis of marketing data

The Company will use Personal Information in accordance with the following purposes of use in order to provide better services:

To conduct research, compile statistics, and perform analysis of the usage status of the Company's services
To measure the effectiveness of marketing activities
To improve the convenience of the Company's services and otherwise improve the quality of the Company's services (including research, compilation of statistics, and analysis of marketing data conducted for such purposes)
To plan and develop new services or new features and new content for the Company's services (including research, compilation of statistics, and analysis of marketing data conducted for such purposes)

Provision of Information to Third Parties

The Company may provide Personal Information to third parties.

Provision to third parties

The Company may provide Personal Information to third parties in the following cases:

When the individual has consented
When requested to disclose Personal Information by a court, public prosecutor's office, police, tax office, bar association, or other organization with equivalent authority
When disclosing to an insurance company for the purpose of claiming insurance benefits
When disclosing to financial institutions, credit card companies, collection agencies, or other businesses that handle payments or their agents for the purpose of settling charges or other amounts payable to the Company
When the Company outsources all or part of its business to a third party
When necessary for the exercise of the Company's rights
When disclosing to a successor of the business in connection with a merger, business transfer, or other business succession
When permitted under the Act on the Protection of Personal Information (Japan) or other laws and regulations
When otherwise separately specified in each of the Company's services

Outsourcing to third parties

The Company may outsource the handling of Personal Information to contractors to the extent necessary to achieve the purposes of use, such as operational support for the Company's services, in order to provide Customers with better services.

The Company has established standards and procedures for supervising contractors when outsourcing the handling of Personal Information.

Rights of Customers

Requests for disclosure, correction, and suspension of use

Customers have the right to request disclosure, correction, suspension of use, and other actions (hereinafter referred to as "disclosure and other actions") regarding their own Personal Information from the Company to the extent permitted by law.

To request disclosure and other actions, please contact the "Inquiry Contact" below.

Requests for disclosure and other actions require documents that can confirm that the requester is the individual or an authorized representative.

Inquiry Contact: https://wonderia.jp/en/contact/

Requests and complaints

For requests and complaints regarding the handling of your Personal Information, please also contact the "Inquiry Contact."

Inquiry Contact: https://wonderia.jp/en/contact/

Security Measures

The DeNA Group has established a Personal Information Management Committee and an Information Security Management Committee, chaired by the Representative Director and President, and has developed and operates a group-wide Personal Information and information security management system.

In addition, in accordance with the policies of the Information Security Management Committee, an Information Security Management Supervisor has been appointed by the Committee to oversee information security management operations. The Information Security Management Supervisor leads DeNA CERT, a cross-functional team composed of members from multiple departments including the security department, information systems department, legal department, and corporate planning department, and works to improve daily security measures.

Handling of Personal Information on Linked Sites

Links to external websites may be posted on websites operated by the Company, in email newsletters, on social media, and elsewhere. Personal Information registered on such external websites is not under the control of the Company, and the Company cannot assume any responsibility for such information. When registering Personal Information on external websites, please confirm the privacy policy of that website.

Requests to Customers

Websites operated by the Company may protect Customer registration information with IDs and passwords. Please manage your ID and password under your own responsibility.

To ensure the safe use of websites operated by the Company, please refrain from posting Personal Information of others or yourself on websites operated by the Company.

Updates to Privacy Policy

The Company may change this Privacy Policy. If the Company makes any material changes to this Privacy Policy, it will announce such changes on its website. Please check this page periodically to understand the Company's Privacy Policy.